How We Operate

  • Visit our Studio to discuss your requirements, see our beautiful fabrics and learn about what we can do for you.

  • We will then be happy to come out and measure.

  • Depending on the size of project, return to the Studio to see how we have worked with your ideas.  We will suggest fabrics and solutions, but are happy to adapt these as necessary.  It's your project so we want you to feel in control.

  • A quote will then be sent to you.

  • If the quote is accepted and you want to go ahead, we will ask you to pay a 50% deposit before we go into production.

  • Hand made blinds and curtains take approximately 4-6 weeks.  Any other blinds, 2-3 weeks. This is dependent on the fabric you choose being in stock and passed by our maker's quality control.

  • Fitting is booked to coincide with lead times.  

  • Balance payments are due on the last working day before fitting.  

  • If your soft furnishings are unexpectedly completed before you are ready to have them fitted, we will ask you to pay for them and store them before fitting.  If you wish to order, but have a completion date further in the future than normal, we can delay making so that the balance payment can be paid to fit in with your schedule.

Terms & Conditions

  • Once your 50% deposit has been paid, the work will commence.

  • If you are unable to pay by bank transfer, we can accept Mastercard, Visa, Switch, Solo and Delta as valid methods of payment.

  • All items are Made-to-Measure so cannot be returned and full payment will be required.

  • Balance payments must be made on the the last working day before fitting.

  • Delays may occur due to our suppliers. We will endeavour to make sure you are kept up to date with how things are progressing.

  • Every window comes with it's own complication.  We will discuss these fully before going ahead.

  • Our invoices will include VAT.

  • We sometimes run 10% off promotions which are not in conjunction with any other offers and not available during our sale periods.  This offer can be applied to fabrics and our Made-to-Measure services.